Get personal follow up, clear advice, and reassurance in the first weeks of any new NHS medicine you begin today.
Starting a new prescription can raise questions. The New Medicine Service gives you structured support during the first four weeks, when most problems emerge. Our pharmacists are trained under the NHS Community Pharmacy Contractual Framework 2024 to deliver safe, evidence based follow up.
Step 1 Initial chat
Bring your prescription or collection slip. A pharmacist checks understanding, explains dosage, and records goals.
Step 2 Seven day review
A phone or face to face check identifies early side effects, missed doses, or practical barriers such as inhaler technique.
Step 3 Week four check
We review symptom control, agree next steps, and update your GP if adjustment is needed.
Step 4 Any time access
Call or pop in whenever you need extra reassurance between appointments.
Evidence from NHS England shows NMS improves adherence by twelve percent, saving GP appointments and preventing medicine waste. Many Fulham residents report fewer unwanted effects and better control of long term conditions such as asthma, type 2 diabetes, and high blood pressure.
Consultations take place in our private room. Your data stays confidential and is stored in line with General Pharmaceutical Council guidance.
Everything is free because it is an NHS commissioned service. No appointment fee, no hidden charge. You only need to live in Fulham, Kensington, Battersea, Putney, Hammersmith, or Chelsea and present an eligible first prescription.
Our pharmacists share small practical tips that make big differences, like using a reminder app or spacing doses with meals. We also liaise directly with local GPs so you do not have to repeat your story.
Asthma, chronic obstructive pulmonary disease, type 2 diabetes, hypertension, gout, antiplatelet therapy, anticoagulant therapy, epilepsy, Parkinson disease, glaucoma, and more, as updated by NHS England guidance.
Anyone registered with an English GP and starting a new medicine for a long term condition listed by NHS England can use NMS. You need to live or work near Fulham, Kensington, Battersea, Putney, Hammersmith, or Chelsea. Bring your first prescription or the collection counterfoil. If unsure, ask our team. We will confirm eligibility in minutes and explain the next steps. The service is free because it is funded by the NHS.
You meet a pharmacist in a private room. We check how much you already know about the medicine, agree a dose routine, discuss potential side effects, and set goals such as blood pressure targets. The conversation usually lasts fifteen minutes. Nothing is rushed, and you can ask any question.
You get at least two reviews within four weeks. The first happens around day seven, the second around week four. Extra checks are arranged if you experience issues, change dose, or request more support. Follow ups can be in person or by phone, whichever suits you.
Yes. NMS is paid for by the NHS. You will never receive a bill from us for the consultation. The only cost you may pay is the standard prescription charge, if you are not exempt, for the medicine itself.
No. NMS complements your GP care. We handle practical medicine questions, minor side effects, and adherence coaching. Serious clinical issues are escalated to your GP promptly, with a written summary so you avoid repeating details.
Asthma, COPD, hypertension, type 2 diabetes, anticoagulant and antiplatelet therapy, gout, epilepsy, heart failure, glaucoma, Parkinson disease, and any other category later added by NHS England. Ask if your new medicine is not on the list.