Smooth Transition Safer Medicines At Home

Leave hospital confident with expert pharmacist support that clarifies new medicines, prevents mistakes and keeps your treatment on track everyday.

  • Fewer hospital returns
  • Clear dosing instructions
  • Prevents medicine errors
Fulham Palace Pharmacy

How does this service work?

Leaving hospital often brings new or adjusted medicines, which can feel overwhelming. The NHS Discharge Medicine Service guides you through every change, helping you manage treatment safely once you are back home.

Fulham Palace Pharmacy receives an electronic referral directly from the hospital team, so you do not need to handle any paperwork.

  • On day one we call to confirm supplies, repeat every dosage instruction, and arrange urgent delivery if anything is missing.
  • Within seven days a face-to-face review covers side effects, devices, and lifestyle factors, giving you time to ask questions.
  • Our clinical pharmacist checks for interactions, duplication, and missed doses using the Summary Care Record and current NICE guidance.
  • We then send a secure update to your GP and the hospital, keeping the whole team aligned.

Structured pharmacist follow-up can cut medicine-related readmissions by almost half, according to the Royal Pharmaceutical Society.

The service is available to residents in Fulham, Kensington, Battersea, Putney, Hammersmith, and Chelsea, keeping your care local.

NHS England guidance published in 2024 shows that clear communication after discharge improves adherence and reduces avoidable harm.

Call today or use our online booking tool to schedule your appointment in the same week you leave hospital.

Any adult discharged with changes to long-term medicines can join, including those starting inhalers, tablets, or injectable therapies. People managing several conditions often gain the most, as our pharmacists streamline schedules and remove duplicated treatments.

Bring your discharge summary and any remaining packs so we can reconcile stock and prevent waste. If travelling is difficult, we provide home delivery across Fulham and neighbouring districts at no extra cost.

Our pharmacists follow the Centre for Postgraduate Pharmacy Education toolkit and complete yearly competency assessments, ensuring consistent quality. We record outcomes anonymously for NHS reporting, contributing to wider safety improvements.

You may opt out at any time, and your usual medicines service continues unchanged if you choose not to enrol. Before your visit, jot down any questions about doses, devices, or side effects so nothing is missed.

If English is not your first language, interpreter support is available through the NHS Language Line. Reviews last around thirty minutes, giving enough time to cover complex regimens in depth.

This service was rolled out nationally in early 2021 after strong evidence from Academic Health Science Networks.

Fulham Palace Pharmacy

Why hospital referrals matter

When the hospital sends your discharge summary directly to our pharmacist any changes reach primary care without delay. Accurate communication reduces prescription errors and supports the start of longer term recovery.

  • Evidence from National Audit of Medicines Reconciliation shows early pharmacist review halves error risk.
  • NHS Patient Safety Strategy aims to eliminate avoidable medicine harm by 2030 and names this service as key.
  • Local Integrated Care Board funds community follow up to ease GP workload and improve continuity.

Tips for a safer discharge

Prepare for discharge by keeping a simple list of your usual medicines in your bag.

During ward rounds ask staff what has changed and why.

  • Keep medicines in original boxes until the pharmacist reviews them.
  • Set phone reminders to take new doses on time.
  • Invite a family member to attend the pharmacy review so they know your plan.

Bring devices like inhalers or insulin pens so technique can be checked.

Contact the pharmacy promptly if you notice dizziness swelling or unexplained pain after starting a new medicine.

Testimonials

What Our Patients Say

The pharmacist phoned the same day I left Chelsea and Westminster. Every tablet was explained clearly and my repeat slip was sorted within a week. Brilliant local care.

I was nervous after heart surgery. Fulham Palace Pharmacy checked my new medicines and even delivered a pill organiser that evening. Felt genuinely supported.

Mum takes eight tablets daily. The team made a printed chart in large font and rang her two days later to see how she was coping. Superb service.

Fast friendly and free. The review lasted thirty minutes yet covered everything including inhaler technique. I avoided another GP visit.

Testimonials

What Our Patients Say

Frequently Asked Questions

Fulham Palace Pharmacy
  • What is the Discharge Medicine Service?

    It is an NHS funded scheme that links hospital and community pharmacy. When you leave the ward the hospital sends us your updated medicine list electronically. Our pharmacist checks for changes, potential clashes, and correct doses before you start taking the medicines at home.

  • Who can use this service?

    Any patient discharged from an NHS hospital in England with a change to regular medicines is eligible. That includes people starting a new tablet, switching inhaler brand, adjusting insulin units, or stopping a previous prescription. Residents of Fulham Kensington Battersea Putney Hammersmith and Chelsea are welcome to attend Fulham Palace Pharmacy even if your hospital was outside the borough.

  • Is there any cost to me?

    No. The service is funded nationally through the NHS Community Pharmacy Contractual Framework. You will not be charged for the consultation, follow up calls, or any clinical interventions we make.

  • How soon after discharge should I attend?

    Ideally within seven days although we can act sooner if you leave hospital with high risk medicines. Hospitals usually send the referral on the day you are discharged so we receive it immediately.

  • What will the pharmacist do?

    First we reconcile your discharge summary with your existing record to make sure everything matches. A clinical check follows, looking at dose, timing, organ function, interactions, and duplication across three months of prescriptions.

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