New Medicine Service

Call Us 0207 736 3034

New Medicine Service

About New Medicine Service

With your consent, the pharmacist will call you a few weeks after recieveing your medicine. This allows our patients to feel confident in the medicine they have started, and allows room for our pharmacist to answer any queries you may have about any side effects or interactions, as well as to offer more support if needed. The NMS is offered to most medicines, but not all.

How will I know if I’m eligible?

The service is only available for people living in England and only for those who have been prescribed a new medicine for the conditions listed:

  • Asthma
  • Chronic Obstructive Pulmonary Disease
  • Type 2 Diabetes
  • High Blood Pressure
  • Or have been given a new blood-thinning medicine

How does the new service work?

Start your medicine

You can talk to the pharmacist when you first start your medicine and ask any questions you may have about it. For example, you might want to know about side effects, or how you can fit your treatment around your lifestyle.

Your second appointment

You will have a follow-up appointment two weeks later, when you and your pharmacist can talk about any issues you might have experienced with the medicine. For example, if you are not taking it regularly, or are finding a tablet hard to swallow, your pharmacist can help you get back on track.

Your third appointment

You will have your last appointment a fortnight later when you can catch up with your pharmacist on how you are getting on with your medicine. The service then ends, but your pharmacist will always talk to you about your medicines when you need help.

Do I have to pay?

No. This service is free through the NHS.

  • Address

    • 331 Fulham Palace Road
    • London
    • SW6 6TE
  • Contact

    • 0207 736 3034
  • Open Hours

    • Mon - Fri 8:30 - 18:30
    • Saturday 9:00 - 16:00